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Aug 04

Stockett Staff

Can You Trust Your Contractor?

by Stockett Staff

How to avoid troublemakers and scammers.

You’re almost ready to break ground on a new tile project. You’ve found a contractor, asked the right questions, and everything is ready to go. All that’s left is the contract.

But your gut tells you that something is off. Maybe your installer isn’t answering your phone calls or keeps forgetting project details. Nothing major, but enough to give you an uneasy feeling in the pit of your stomach.

Trust that feeling.

If you’re uncomfortable with your installer now, things are only going to get worse once the project starts. And if they’re being unprofessional now (no matter how minor it may seem), they’re likely to be even more unprofessional after work begins.

Here are some warning signs to look out for in a potential installer.

They Aren’t Legitimate

Your friend just had her house remodeled, and the granite countertops in the kitchen look spectacular. You wanted to get that same look for your home, so you asked her who her contractor was. She gives you their name and number, and you’re off to the races.

Sounds great, right? It’s so much easier to find a contractor when a friend or family member hands them to you. And some of those contractors can be great! However, before you do anything else, verify that the contractor in question is legitimate, meaning:

  • They have a professional online website. This should have images of their work, as well as information about the contractor in question. If they don’t have a website, that’s a red flag—if they haven’t put enough effort into a website, why would you trust them with your home?
  • They should exist online. Whether through their branded website or on social media (like Facebook or Twitter). They should also have (preferably good) online reviews.  If you can’t find any mention of their name or contact information online, that’s a problem.
  • They have the required licenses and insurance. This is something you might want to see on paper. If a contractor doesn’t have liability and worker’s compensation insurance, you could be footing the bill.

They’re Super Cheap

Remodels aren’t cheap. You’re paying not only for quality materials, but also for the expertise, experience, and hours of labor involved.

If the price of the project doesn’t even meet the costs associated with the installation, your contractor is skimping somewhere. They have to, otherwise they aren’t making money. They might say they “know a guy” that gives them discounts, but if they’re the lone one in the state getting those discounts, something is probably wrong.

Or maybe it’s their experience that’s lacking—although someone with the proper credentials is free to call themselves a contractor, that doesn’t mean they know what they’re doing. And you don’t want your home to be their first project!

They Don’t Have References

Or won’t provide them. There are two reasons for doing this, neither of them good.

  • They have bad references. So they don’t have any they want to show you.
  • They’re so new that they don’t have any references yet.

If the contractor is new but is someone you trust, and you know they can do the job, then by all means hire them for the project. Otherwise, stay far away. Also be wary of fake references. If none of the provided references answer your call, it probably means there aren’t any references.

You Don’t Like Them

Depending on the scale of the project, custom tile and granite work can take some time. That’s time your contractor will be spending in your home. If you don’t like your contractor, or worse, don’t trust them, don’t hire them. Even if it’s something as small as the way they talk or that they talk too much. Tensions will only rise as the project continues.

Have any other questions about spotting a potential scammer?

Here at Stockett Tile and Granite, we’re more than happy to answer any other questions you may have. We serve the Phoenix and Scottsdale, Arizona areas. Give us a call at 480-443-1988, or get in touch through our online contact form to schedule a commercial tile consultation. You can also visit our tile showroom in Phoenix, Monday-Friday from 7:30 am to 4:30 pm.

See Also:

What to Ask Your Tile Installer

Stone Floors: The Ultimate Guide to Natural Stone Flooring